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Privacy Policy

Last Updated: February 11, 2026

Dr. Melanie du Preez ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website drmelaniedupreezpsychology.com or engage our services.

1. Information We Collect

We may collect personal information including:

  • Name, email address, phone number, and contact details

  • Health information relevant to psychological services (with your consent)

  • Payment and billing information

  • Information you provide when booking sessions or subscribing to our services

2. How We Use Your Information

We use your information to:

  • Provide clinical psychology and coaching services

  • Process payments and manage appointments

  • Communicate with you about services, courses, and updates

  • Comply with legal and professional obligations

3. POPIA Compliance

In accordance with South Africa's Protection of Personal Information Act (POPIA), we:

  • Collect information lawfully and with your consent

  • Use information only for the purposes disclosed

  • Maintain appropriate security measures

  • Allow you to access, correct, or delete your personal information

4. Confidentiality

As a registered clinical psychologist with HPCSA, I maintain strict confidentiality in accordance with professional ethics codes. Health information is protected and only disclosed:

  • With your written consent

  • When required by law

  • In cases of imminent risk of harm

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, or destruction.

6. Third-Party Services

We may use third-party services (Calendly, Podia, payment processors) that have their own privacy policies. We are not responsible for their privacy practices.

7. Your Rights

You have the right to:

  • Access your personal information

  • Request correction of inaccurate data

  • Request deletion of your data (subject to legal obligations)

  • Withdraw consent for data processing

  • Lodge a complaint with the Information Regulator

8. Contact

For privacy concerns or to exercise your rights, contact: Dr. Melanie du Preez Email: mdupreez425@gmail.com Phone: +27 82 338 1019

9. Changes to This Policy

We may update this Privacy Policy periodically. Continued use of our services constitutes acceptance of changes.

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